These Terms and Conditions (“Terms”) govern your access to and use of the Heaps of Wins casino website (“Website”), operated by the brand owner, for residents of New Zealand. By registering an account and participating in any activity on the Website, you accept these Terms in full. Please read them carefully before using the Website. If you do not agree with any provision, you must not use the Website.
1. Eligibility and Account Registration
Access to the Website is restricted to individuals who are at least 18 years old, or of the legal age for gambling in their jurisdiction in New Zealand, whichever is higher. You warrant that all information provided during registration is accurate, current, and complete. Each user may register only one account. The use of the Website is prohibited for individuals, partnerships, or entities that are not legally permitted to gamble in their respective jurisdictions.
2. Account Security and Verification
You are responsible for maintaining the confidentiality of your account credentials. Any activity carried out through your account is deemed to be conducted by you. Heaps of Wins Casino reserves the right to request verification documents to confirm your identity and age, including government-issued identification and proof of address. Failure to provide required documentation may result in account suspension or closure.
3. Deposits and Withdrawals
All deposits must be made using payment methods registered in your own name. The Website accepts various secure payment options suitable for users in New Zealand. Deposits are credited to your account upon confirmation. Withdrawals are subject to internal verification processes, and Heaps of Wins Casino may impose withdrawal limits and processing times. The operator reserves the right to withhold withdrawals pending the completion of verification or investigation of suspicious activities. Fees may apply depending on the chosen payment method.
4. Responsible Gambling
Heaps of Wins Casino is committed to responsible gambling. Users may set limits on deposits, losses, and session durations. Self-exclusion tools are available upon request. The operator encourages players to seek support if they experience problems related to gambling. Users are responsible for their own gambling activities and should ensure they do not exceed their personal or legal limits.
5. Prohibited Activities
Any use of the Website for fraudulent, unlawful, or improper activities is strictly prohibited. This includes money laundering, collusion, use of automated bots or software, and exploitation of any bugs or errors. Heaps of Wins Casino reserves the right to void bets, withhold winnings, suspend or terminate accounts, and report suspicious activities to relevant authorities.
6. Game Rules and Fair Play
All games on the Website are operated in accordance with the applicable rules, which are accessible within each game interface. Users are expected to familiarize themselves with specific rules before participating. The operator uses certified random number generators (RNGs) to ensure fairness and impartiality. Any manipulation or attempt to interfere with game outcomes is grounds for account termination and forfeiture of winnings.
7. Bonuses and Promotions
From time to time, Heaps of Wins Casino may offer Heaps of Wins bonuses, free spins, or other promotional incentives to users. All promotional offers are subject to separate terms and conditions, including wagering requirements and eligibility criteria. Any abuse or misuse of bonuses, such as creating multiple accounts or using bonus funds for prohibited strategies, will result in the forfeiture of bonus funds and potential account closure.
8. Intellectual Property
All content, trademarks, logos, and software on the Website are the intellectual property of Heaps of Wins Casino or its licensors. Users are granted a limited, non-transferable license to access and use the Website for personal, non-commercial purposes only. Any unauthorized use, reproduction, or distribution of Website content is strictly prohibited.
9. Limitation of Liability
Heaps of Wins Casino provides the Website and its services on an “as is” basis. The operator does not guarantee that the Website will be error-free, secure, or uninterrupted. To the maximum extent permitted by law, the operator disclaims all liability for any direct, indirect, incidental, or consequential damages arising from your use of the Website, including loss of data, loss of winnings, or business interruption.
10. Privacy and Data Protection
Your personal data is collected and processed in accordance with the Privacy Policy available on the Website. By using the Website, you consent to the collection, storage, and use of your data for the purposes of account management, regulatory compliance, and marketing communications (where permitted). The operator implements reasonable security measures to protect your data, but cannot guarantee absolute security.
11. Account Closure and Termination
You may close your account at any time by contacting customer support. Heaps of Wins Casino reserves the right to close or suspend your account at its sole discretion, particularly in cases of suspected breach of these Terms, fraudulent activity, or upon request from regulatory authorities. Upon account closure, any available funds, excluding bonuses subject to wagering, will be returned to the user unless prohibited by law or regulatory requirements.
12. Changes to Terms and Conditions
Heaps of Wins Casino reserves the right to update, modify, or replace these Terms at any time. Users will be notified of material changes via email or Website notifications. Continued use of the Website after changes are published constitutes acceptance of the revised Terms. Users are advised to review the Terms periodically to ensure ongoing compliance.
13. Governing Law and Jurisdiction
These Terms are governed by and construed in accordance with the laws of New Zealand. Any disputes arising from the use of the Website or these Terms shall be subject to the exclusive jurisdiction of New Zealand courts.
14. Contact Information
For any questions or concerns regarding these Terms and Conditions, users can contact the customer support team through the Website’s support channels. Heaps of Wins Casino aims to respond to all inquiries in a timely and professional manner.
- Last updated: June 2026